At Durra Beauty, we are committed to providing you with high-quality cosmetics and self-care products. Our products are meticulously crafted to meet the highest standards, and we hope you are delighted with your purchase. However, we understand that situations may arise where a return becomes necessary. Please take a moment to review our Refund and Returns Policy.
Returns Due to Manufacturing Error:
Durra Beauty accepts returns only in the case of a manufacturing error. If you receive a product with a defect or manufacturing issue, please contact our Customer Support team within 5 days of receiving your order. We may request photographic evidence of the defect to assess the situation promptly.
Valid Reasons for Returns:
Returns will be considered under the following circumstances:
- Manufacturing Error: If the product received is damaged or defective due to a manufacturing error, we will gladly replace it at no additional cost to you.
Unaccepted Reasons for Returns:
Durra Beauty does not accept returns for reasons other than manufacturing errors. We do not accommodate returns for the following reasons:
- Personal Preferences: As beauty products are personal items, we cannot accept returns based on personal preferences, such as dissatisfaction with the fragrance, texture, or color.
- Allergic Reactions: It is advisable to check the ingredients list provided for each product before purchase. Durra Beauty is not responsible for allergic reactions or sensitivities, and returns will not be accepted on these grounds.
- Change of Mind: We do not accept returns due to a change of mind or if the customer ordered the wrong product.
How to Initiate a Return:
If you believe you have received a product with a manufacturing error, please contact our Customer Support team at support@durrabeauty.com within 5 days of receiving your order. Provide detailed information about the issue and, if required, attach clear photographs of the defect.
Our team will assess the situation promptly and guide you through the return process if the return is deemed valid.
Refund Process:
If a return is approved, we will initiate a replacement for the damaged or defective product. Refunds will be processed within 7-14 business days from the date of approval.
Thank you for your understanding and cooperation. If you have any questions or concerns, please do not hesitate to reach out to our Customer Support team at support@durrabeauty.com. Your satisfaction is our priority at Durra Beauty